Managing conflict with colleagues Cooperation and communication with colleagues. >>
E1.6 Telephone skills
Successful telephone communication with customers Engage positively on the phone, actively steer your German speaking customer through the conversation. >>
E4.41 Managing conflict in teams
Managing team conflicts Cooperation and communication in teams. >>
E4.8 Communication models for effective communication
Communication models for effective communication Implement the ground rules for successful communication. >>
E4.7 Successful intercultural collaboration
Successful intercultural collaboration Holistic approaches for global organisations. >>
E4.9 Assertive, non-aggressive communication
Assertive, non-aggressive communication Retain composure in difficult or high-pressure situations. >>
E3.3 New german spelling and DIN 5008
New German spelling and DIN 5008 Apply simple rules to decide confidently how to handle commas, capitalisation, compound verbs and…
E3.2 Professional writing in English reports
Professional writing in English reports Using concise formulation to deliver complex content. >>
E2.1 Time management Outlook
Active time management and self-management with Microsoft Outlook Up to 40 % more effectivity by using eight simple principles. >>
E3.1 Complex issues in a nutshell
Complex issues in a nutshell How to formulate concisely and focus on your targets and your audience. >>
E2.2 Time management intensive
Intensive training course: Time management and office organisation Up to 40 % more effectivity by using eight easy principles. >>
E4.1 Presentation skills training
Presentation skills training: presenting successfully Improving your personal impact. Identify and avoid presentation errors. >>
E1.7 Live chat service
Dialogue training for staff providing a live chat service Achieve a positive effect for your company by means of clear, purposeful…
E1.1 E-mail and letter writing
Modern and effective letters and emails How to write successful and effective letters and emails and reply respectfully to complaints.…
E4.2 Individual presentation skills coaching
Individual presentation skills coaching: Improving your personal impact Identifying and avoiding presentation errors – Last rehearsal training. >>
E4.3 Hosting and facilitating effective meeting
Hosting and facilitating effective meetings How to lead result-oriented meetings. >>
E4.5 International negotitations and meetings
International negotiations and meetings skills Conducting successful negotiations with international counterparts. >>
E4.6 Working with international partners
Working with international partners: developing cultural awareness Building efficient international teams. Improving cross-border business relationships. >>
