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Dialogue training: Live chat service – training course

Dialogue training for staff providing a live chat service

Achieve a positive effect for your company by means of clear, purposeful and succinct wording.

Companies now make full use of the internet as a means of communication. The live chat has become one of the fastest and most important services in direct dialogue with customers. Participants find out in this seminar what basic rules and expressions apply for a professional and successful live chat. They learn how to achieve a positive effect for their company by means of clear, purposeful and succinct wording.

Seminar objectives: Participants learn how to engage positively in a live chat service, actively steering the other person through the conversation. Voice and expression exercises enable participants to convey self-confidence and expertise. They learn how to remain in control in difficult situations.

Duration: 1 – 2 days, e.g. 9:00am – 5:00pm

Content

  • The eight basic principles to follow for a contemporary live chat service style
  • What no longer works: obsolete, wrong, superfluous or clumsy expressions are replaced with flawless, contemporary ones
  • Clear, targeted and precise formulations: drafting letters that are correctly and comprehensibly structured
  • Sensible structuring and the best possible line of argument
  • Primary and secondary purpose of the customer letter: choose positive, respectful wording which is not patronising
  • If necessary: create sample templates for commonly used texts
  • Write with formal precision: be familiar with and apply the guidelines and norms for correspondence
  • Optimise templates written by participants

Handbook, quick reference cards and seminar service

  • Detailed seminar handbook and handouts with exercises
  • A5 quick reference cards as a brief summary
  • Supplementary material and photographic minutes by email
  • Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar

Your communication skills trainer:

Our trainers, coaches, translators and copy optimisers have long-standing experience in different industries and as well as special expertise in different branches. They have University degrees and work as trainers usually for 15 to 25 years. You will receive a detailed skills profile of your trainer or coaching with our quote.

Please request a personal quote for your in-house training course:

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uwe freund communications

communication training courses
coaching | copywriting

Eduard-Schmid-Str. 29
81541 Munich | Germany

Phone +49 89 26011788
Mobile +49 172 8507764
Fax +49 89 26011789

Web www.uwefreund.com/en
E-mail info@uwefreund.com

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