Tel. 089 26011788 info@uwefreund.com
Tel. 089 26011788 | Phone +49 89 26011788
DE | EN | FR

Letters and e-mails

Letters and e-mails

Update on writing style: Letters and e-mails

Update on writing style: Successful and effective letters and e-mails in German

Contemporary business correspondence is clear yet personal. In this compact seminar, participants are provided with simple and effective tools for wording letters and e-mails in a professional, customer-oriented style. The key to a professional style lies in precise and succinct messages presented in a well-structured format.

> Details

Intensive correspondence training

Intensive correspondence training: Letters and e-mails – handling complaints

Contemporary business correspondence is clear yet personal. In this compact seminar, participants are provided with simple and effective tools for wording letters and e-mails in a professional, customer-oriented style. The key to a professional style lies in precise and succinct messages presented in a well-structured format.

> Details

Complaint management

Professional complaint management for German-speaking customers

Every complaint is an opportunity to generate positive customer loyalty. Polite answers to both simple and complex complaints have a crucial role to play in the business process. Seminar participants find out how to deal with complaints with peace of mind and write respectful, clearly structured replies. This enables you to project a professional image as well as saving both time and costs.

> Details

New German spelling and DIN 5008

New German spelling and DIN 5008

Contemporary business correspondence in German requires application of the new spelling rules. This seminar helps participant overcome any uncertainty they may have when it comes to spelling. They find out how to apply simple rules to decide confidently how to handle commas, capitalisation and compound verbs. DIN 5008 provides clear answers to everyday formal questions such as how to set out addresses and abbreviations.

> Details

uwe freund communications

communication training courses
coaching | copywriting

Eduard-Schmid-Str. 29
81541 Munich | Germany

Phone +49 89 26011788
Mobile +49 172 8507764
Fax +49 89 26011789

Web www.uwefreund.com/en
E-mail info@uwefreund.com

© 2017 uwe freund communications | www.uwefreundcommunications.com