Uwe Freund
Uwe Freundborn in Hanau (Germany)
Communication skills trainer and coach
- since 1989: Training, coaching, seminars and workshops in Germany and abroad
- Special sector expertise: automotive, health insurance, banks and financial services, insurance, clothing/fashion
- Seminar languages: German (native speaker), English (business fluent – European Reference Framework Level: C2)
Consultant and copy optimiser
- Creation of company-specific concepts and materials to optimize written communication in customer service (letters and emails), revision of all letter and email templates for large corporations and institutions
- Development of text concepts for companies in various sectors, e.g. complaint management
- Optimisation of customer letters and emails and various marketing texts
- Writer, specialised journalist, specialist consultant for print media
Education
- University education: Political science, psychology and German literature.Master’s thesis: European integration and educational policy in the European Community. Degree: Magister Artium (M. A.), 1992
- Coaching training based on Transactional Analysis
- Accredited INSIGHTS MDI Consultant
- Continued education in Gestalt, NLP, TCI, hypnosis, conflict management, group dynamics, sports training methodology, Meridian Based Psychology (MPC)
Memberships
BJV Bavarian Journalists‘ Association
Mission statement: The freedom to choose
I help people expand their own sphere of deployment to attain the highest possible self-determination, freedom of choice, mastery and personal satisfaction in life. This comes about by reflecting on and then enhancing professional and personal skills on the basis of a humanistic approach to people.
In doing this, I convey specialist content in the areas of
- written communication and complaint management
- time management, self-organization and office management
- personal impact, presentation skills and speech
What makes me distinct?
A constructive touch and productive working environment are the basis for growth and development.
When creating such an environment, I work with motivating, participant-focused methods that appeal to all the senses (multi-sensory) and keep an eye squarely on the individual as well as the system (holism).
I am authentic in my personal dealings and structured in the lucid processes and materials I use. I prepare complex information in such a way that it becomes easily understandable and then I bring it across using methods specifically targeted to the individual trainee.
Who are you dealing with?
I am an independent, self-employed service provider and carry out communication training coaching and media consulting for groups, teams and individuals. I work internationally with a focus on the Munich vicinity, in both German and English.
My offerings are geared to my clients‘ needs. To ensure this, I employ a broad range of methods, e.g. from transaction analysis (TA), Gestalt psychology, topic-centered interaction (TCI), neuro-linguistic programming (NLP) and behavioral therapy.
The high level of my specialty, methodological and personal quality I endeavor to maintain and expand through continuous further education.
Core values
My way of thinking and acting is firmly rooted in the value system of humanism and humanistic psychology.
Ok/Ok position: Every behavior has a positive intent and a benefit for the person/group involved. This is why I encounter each person from an ok/ok position: open, valuing, in-touch and with respect.
Valuing: Each healthy person already possesses all the skills he or she will need to deal with his or her life. Training and coaching expand knowledge and with it self-awareness so that each person can make use of more and better options.
Empathy: Empathetic understanding builds the basis for working authentically and in close touch with people. This also includes direct, clear and open communication.
Optimism: Difficulties are not problems, instead they are challenges that form a basis for further development.
Humor: It is often helpful to meet challenges with an optimistic tenor and constructive humor. Learning processes are significantly bolstered with the addition of fun.
Ttraining courses, workshops and seminars on business email and letter writing, communication, telephone skills, handling complaints, conflict management, customer service and presentation skills
Seminar documents, manual, reference cards and service for your time management seminar
- Detailed seminar manual or seminar documents with exercises. Seminar documents with exercises,
- Short reference card in DIN A5 format for a quick overview,
- Additional material and PDF photo protocol by email,
- Support after the time management training: Simply by email or via the knowledge blog - participants can also ask questions and request tips after the seminar.
Your communications skills trainer:
Uwe Freund: Communication trainer, coach, text optimiser. Uwe Freund has been supporting companies since 1989 as a communication trainer, speaker, coach and consultant for business writing skills and complaint management by letter, email, chat and social media as well as time management, telephone dialogue and presentation.
He advises companies in German-speaking countries on the redesign of written and verbal communication as well as the concrete implementation through text optimisation of templates, building blocks and templates. His industry expertise focuses on financial services, insurance, law firms and law firms, automotive, IT and software, clothing/fashion. Uwe Freund lives in Munich.
- Studies: Politics, German Studies and Psychology in Frankfurt am Main and Munich - Degree: M. A. (Magister/Master)
- Qualifications: Certified coach based on transactional analysis; further training: Gestalt, NLP, TCI, conflict management, group dynamics, physiology and sports training methodology, energetic psychology (MPC), INSIGHTS MDI (accredited counsellor), Lumina Spark (accredited counsellor)
- Seminar languages: German, English
- Seminar topics: Written communication and business writing such as letters and emails, live chat, professional formulation and copywriting, telephone dialogue, customer service and complaint management, time management and productivity, pyramid style presentations, presentation, facilitation
- Memberships: BJV Bayerischer Journalistenverband / German Journalists' Association, DIN Deutsches Institut für Normung e. V. / German Standardisation Organisation (member of the working committee "Text and information processing for office applications")
Your communications skills trainer:
Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.
After his certification, he worked as a trainer in New Zealand, Japan, France and England and now lives and works as a communication trainer in the Munich area.
For more than 25 years he has been supporting companies, individuals and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.
Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.
- Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
- Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in written communication skills in English
- Seminar languages: English, German, French
