All Training Courses: Business letters and emails, customer service

Update on writing style: Successful and effective letters and emails

Contemporary business correspondence is clear yet personal. In this compact seminar, participants are provided with simple and effective tools for wording letters and emails in a professional, customer-oriented style. The key to a professional style lies in precise and succinct messages presented in a well-structured format.

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Intensive correspondence training: Letters and emails – handling complaints

Contemporary business correspondence is clear yet personal. In this compact seminar, participants are provided with simple and effective tools for wording letters and emails in a professional, customer-oriented style. The key to a professional style lies in precise and succinct messages presented in a well-structured format.

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Professional complaint management for German-speaking customers

Every complaint is an opportunity to generate positive customer loyalty. Polite answers to both simple and complex complaints have a crucial role to play in the business process. Seminar participants find out how to deal with complaints with peace of mind and write respectful, clearly structured replies. This enables you to project a professional image as well as saving both time and costs.

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New German spelling and DIN 5008

Contemporary business correspondence in German requires application of the new spelling rules. This seminar helps participants overcome any uncertainty they may have when it comes to spelling. They find out how to apply simple rules to decide confidently how to handle commas, capitalisation and compound verbs. DIN 5008 provides clear answers to everyday formal questions such as how to set out addresses and abbreviations.

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Active time management and self-management with Microsoft Outlook

Modern working life is subject to increasing complexity as well as an expectation of permanent availability. In this seminar participants learn the basic principles of effective time management. They identify psychological factors affecting their use of time and learn methods to develop their own personal time management system based on Microsoft Outlook.

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Intensive seminar: Time management and office organisation

Everyday working life nowadays involves huge diversity and complexity. In this intensive seminar, participants find out how to identify their own personal time-consumers and organisation errors and cope with these based on the basic principles of time management. From the ABC analysis through to the Pareto principle – they learn established, effective methods and techniques for making day-to-day working life successful and purposeful.

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Presentation training – presenting successfully: Improving your personal impact

Expert, credible and personal – these are the factors that make a presentation convincing. In this seminar, participants find out how to apply the appropriate blend of dramatic composition, confident speech, effective body language and professional use of media to achieve an optimum effect. Video recordings and detailed follow-up allow participants to recognise their own potential and consciously tap into their strengths.

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Individual coaching: Presentation – Improving your personal impact

Expert, credible and personal – these are the factors that make a presentation convincing. In this seminar, participants find out how to apply the appropriate blend of dramatic composition dramaturgy, confident speech, effective body language and professional use of media to achieve an optimum effect. Video recordings and detailed follow-up allow participants to recognise their own potential and consciously tap into their strengths.

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Telephone training: Successful telephone communication with customers in German

The telephone is by far the most important instrument of business communication. In this seminar participants learn how to selectively prepare phone calls with German-speaking customers and use specific rhetorical means to engage positively. Working with sample phrases, participants develop individual phone call guidelines that enable them to cope confidently even in difficult situations.

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Dialogue training for staff providing a live chat service for German-speaking customers

Companies now make full use of the internet as a means of communication. The live chat has become one of the fastest and most important services in direct dialogue with customers. Participants find out in this seminar what basic rules and expressions apply for a professional and successful live chat. They learn how to achieve a positive effect for their company by means of clear, purposeful and succinct wording.

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Basics of communication and speech

Familiarity with the basic rules of communication enables you to successfully achieve your individual goals and steer conversations. Participants learn about the key factors influencing communication and how they can identify and apply these deliberately in conversations: attitudes, body language, mindset, speech and dealing with blockages. They reflect on their own communication behaviour and plan conversations using various well-established models and techniques.

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