Seminar: Managing conflict with colleagues
Cooperation and communication in teams.
Conflict occurs to varying degrees and frequency in most work environments. A conflict can exist on a purely factual level (task conflict), for example when stakeholders pursue conflicting objectives or compete for common resources. Conflicts can escalate to deeply entrenched personal battles (relationship conflict) that can seriously damage productivity within a company. Some companies struggle with seemingly irresolvable differences in identity and values (value conflict).
All conflicts, whether small or large, should be dealt with as quickly and effectively as possible to avoid unnecessary and prolonged loss of time and resources through friction, loss of cooperation and escalation.
Seminar objective: Participants learn about the different types of conflict that exist and how to approach their counterparts and the conflict itself appropriately. They learn not to shy away from conflict but to accept it as an integral part of cooperation. Participants acquire strategies for de-escalation, come to understand different conflict cultures, and practice ways to return to productive collaboration.
The seminar comprises theoretical input with extensive practical exercises. Participants can also deepen their knowledge and practical skills using real material out of their own work environment.
Duration: 1–2 days, e.g. 9 am to 4 pm
Preparation
- Before starting the course, participants fill in an online questionnaire and receive preparatory material.
Contents
- Tuckman – model of team processes
- Rosenberg – non-violent communication
- De-escalation techniques in conflictual encounters and relationships
- Steps for reaching agreement and commitment
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Methods
- Interactive group discussions – challenging scenarios, identifying sources of conflict, agreeing effective resolutions
- Group exercises
- Intensive practical role play scenarios
- Intervision
Handbook, quick reference cards and seminar service
- Detailed seminar handbook and handouts with exercises
- A5 quick reference cards as a brief summary
- Supplementary material and photographic minutes by email
- Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar
Your communications skills trainer:
Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.
After his certification, he worked as a trainer in New Zealand, Japan, France, and England and now lives and works as a communication trainer in the Munich area.
For more than 25 years he has been supporting companies, individuals, and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.
Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.
- Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
- Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in communication skills in English
- Seminar languages: English, German, French