Seminar: Assertive, non-aggressive communication
Intensive training course.
Main objectives:
- Steer communication with questions
- Separate emotional content and factual content
- Retain composure in difficult or high-pressure situations
- Understand your counterpart, address his or her needs
- Communicate your needs clearly and calmly
- Achieve closure
You will plan the concrete contents of your coaching together with your coach to make sure that the coaching meets your needs and expectations exactly. The training will be a mixture of theory and extensive practical exercises to ensure transfer and reflection of the material learned.
Duration: 1–2 days, e.g. 9 am to 4 pm
Preparation
- Before starting the course, participants fill in an online questionnaire and receive preparatory material.
- Participants identify challenges they have experienced dealing with stakeholders, perhaps also from different countries, with varying levels of expertise in speaking English.
Contents
- Question techniques
- Techniques to establish clarity and achieve closure
- 4 ears model – Schulz von Thun
- Self-monitoring and emotional awareness
Methods
- Interactive group discussions about challenging scenarios, reasons and effective resolutions
- Practical interactive role play scenarios
- Group exercises
Handbook, quick reference cards and seminar service
- Detailed seminar handbook and handouts with exercises
- A5 quick reference cards as a brief summary
- Supplementary material and photographic minutes by email
- Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar
Your communications skills trainer:
Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.
After his certification, he worked as a trainer in New Zealand, Japan, France, and England and now lives and works as a communication trainer in the Munich area.
For more than 25 years he has been supporting companies, individuals, and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.
Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.
- Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
- Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in communication skills in English
- Seminar languages: English, German, French