Seminar: Assertive, non-aggressive communication

Intensive training course.

Main objectives:

Steer communication with questions
Separate emotional content and factual content
Retain composure in difficult or high-pressure situations
Understand your counterpart, address his or her needs
Communicate your needs clearly and calmly
Achieve closure

You will plan the concrete contents of your coaching together with your coach in order to make sure that the coaching meets your needs and expectations exactly. The training will be a mixture of theory and extensive practical exercises to ensure transfer and reflection of the material learned.

Duration: 1 – 2 days, e.g. 9:00am – 5:00pm

Preparation

Before starting the course, participants fill in an online questionnaire and receive preparatory material.
Participants identify challenges they have experienced dealing with stakeholders, perhaps also from different countries with varying levels of expertise in speaking English.

Question techniques
Techniques to establish clarity and achieve closure
4 ears model – Schulz von Thun
Self-monitoring and emotional awareness

Methods

Interactive group discussions around challenging scenarios, reasons and effective resolutions
Practical interactive role play scenarios
Group exercises

Handbook, quick reference cards and seminar service

Detailed seminar handbook and handouts with exercises
A5 quick reference cards as a brief summary
Supplementary material and photographic minutes by email
Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar

Uwe Freund. Communication skills trainer, coach, copy optimiser (German). Uwe Freund has supported companies in improving internal and external communication since 1989 as a communication trainer, speaker, business coach and consultant for business letter and email writing, complaint management, time management, telephone skills and presentation skills. He develops company-specific concepts and materials to optimize written communication in customer service in German and supports the implementation with text modules and templates. Uwe has special sector expertise in automotive, health insurance, banks and financial services, insurance, legal partnerships, clothing/fashion. Uwe Freund lives in Munich, Germany.

University education: Political Science, Psychology and German Literature. Degree: M. A. (Magister/Master)
Coaching training based on Transactional Analysis; continued education in Gestalt, NLP, TCI, conflict management, group dynamics, sports training methodology, Meridian Based Psychology (MPC), INSIGHTS MDI (Accredited Consultant), Lumina Spark
Training languages: German (native speaker), English (business fluent, C2)

Training topics: Business Letter and Email Writing, Telephone Skills, Customer Service and Complaint Management, Time Management and Self-management, Presentation Skills and Facilitation Skills, Copywriting

Memberships:

BJV Bayerischer Journalistenverband (Bavarian Association of Journalists)
DIN Deutsches Institut für Normung (German Institute for Standardisation) e. V., Mitglied im Arbeitsausschuss „Text- und Informationsverarbeitung für Büroanwendungen“ (Member of the committee for “Word and information processing for office applications”)
GfdS Gesellschaft für deutsche Sprache (Society for the German Language)