Seminar: Assertive, non-aggressive communication
Intensive training course.
Main objectives:
- Steer communication with questions
- Separate emotional content and factual content
- Retain composure in difficult or high-pressure situations
- Understand your counterpart, address his or her needs
- Communicate your needs clearly and calmly
- Achieve closure
You will plan the concrete contents of your coaching together with your coach to make sure that the coaching meets your needs and expectations exactly. The training will be a mixture of theory and extensive practical exercises to ensure transfer and reflection of the material learned.
Duration: 1–2 days, e.g. 9 am to 4 pm
Preparation
- Before starting the course, participants fill in an online questionnaire and receive preparatory material.
- Participants identify challenges they have experienced dealing with stakeholders, perhaps also from different countries, with varying levels of expertise in speaking English.
Contents
- Question techniques
- Techniques to establish clarity and achieve closure
- 4 ears model – Schulz von Thun
- Self-monitoring and emotional awareness
Methods
- Interactive group discussions about challenging scenarios, reasons and effective resolutions
- Practical interactive role play scenarios
- Group exercises
Handbook, quick reference cards and seminar service
- Detailed seminar handbook and handouts with exercises
- A5 quick reference cards as a brief summary
- Supplementary material and photographic minutes by email
- Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar