Seminar: Managing conflict in teams
Cooperation and communication in teams.
Conflicts that arise between individuals or within a team, or indeed between two or more teams, can seriously affect the productivity of a department or company. Once a conflict has escalated to a certain point, it is no longer possible for the parties involved to resolve their differences themselves. At this point, a moderator or facilitator is required to help resolve the issue and return the parties to productivity.
Facilitation of a conflict demands a structured approach, a clearly defined range of tools, discipline and impartiality. This seminar is designed for third parties (e.g. department leaders, project leaders and managers) who require skills to help parties within their area of operation resolve their differences, or when they are called in to mediate as an impartial external party.
Seminar objective: Participants learn the steps vital to defining a conflict, seeking and implementing solutions. They also acquire tools and skills required for de-escalating conflicts, aiding parties to seek solutions for their common issue and reviewing the sustainability of agreed solutions.
The seminar comprises theoretical input with extensive practical exercises. Participants can also practise using real material out of their own work environment.
Duration: 1–2 days, e.g. 9 am to 4 pm
Preparation
- Before starting the course, participants fill in an online questionnaire and receive preparatory material.
Contents
- Tuckman – model of team processes
- Rosenberg – non-violent communication
- De-escalation techniques in conflictual encounters and relationships
- Facilitation skills
- Tools for structuring conflict resolution
- Techniques for ensuring sustainability
- Intensive practical exercises in de-escalation and conflict management
Methods
- Interactive group discussions about challenging scenarios, reasons and effective resolutions
- Practical interactive role play scenarios
- Group exercises
Handbook, quick reference cards and seminar service
- Detailed seminar handbook and handouts with exercises
- A5 quick reference cards as a brief summary
- Supplementary material and photographic minutes by email
- Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar