Seminar: Managing conflict in teams

Cooperation and communication in teams.

Conflicts that arise between individuals or within a team, or indeed between two or more teams, can seriously affect the productivity of a department or company. Once a conflict has escalated to a certain point, it is no longer possible for the parties involved to resolve their differences themselves. At this point, a moderator or facilitator is required to help resolve the issue and return the parties to productivity.

Facilitation of a conflict demands a structured approach, a clearly defined range of tools, discipline and impartiality. This seminar is designed for third parties (e.g. department leaders, project leaders and managers) who require skills to help parties within their area of operation resolve their differences, or when they are called in to mediate as an impartial external party.

Seminar objective: Participants learn the steps vital to defining a conflict, seeking and implementing solutions. They also acquire tools and skills required for de-escalating conflicts, aiding parties to seek solutions for their common issue and reviewing the sustainability of agreed solutions.

The seminar comprises theoretical input with extensive practical exercises. Participants can also practise using real material out of their own work environment.

Duration: 1–2 days, e.g. 9 am to 4 pm

Preparation

  • Before starting the course, participants fill in an online questionnaire and receive preparatory material.

Contents

  • Tuckman – model of team processes
  • Rosenberg – non-violent communication
  • De-escalation techniques in conflictual encounters and relationships
  • Facilitation skills
  • Tools for structuring conflict resolution
  • Techniques for ensuring sustainability
  • Intensive practical exercises in de-escalation and conflict management

Methods

  • Interactive group discussions about challenging scenarios, reasons and effective resolutions
  • Practical interactive role play scenarios
  • Group exercises

Handbook, quick reference cards and seminar service

  • Detailed seminar handbook and handouts with exercises
  • A5 quick reference cards as a brief summary
  • Supplementary material and photographic minutes by email
  • Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar

Your communications skills trainer:

Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.

After his certification, he worked as a trainer in New Zealand, Japan, France, and England and now lives and works as a communication trainer in the Munich area.

For more than 25 years he has been supporting companies, individuals, and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.

Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.

 

  • Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
  • Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in communication skills in English
  • Seminar languages: English, German, French

 

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