Business email writing course: Modern, professional emails and letters in German
Writing style update: composing effective emails and letters in German, responding to complaints with appreciation. The focussed business email writing course with complaints handling and complaint management.
In this business email writing course, you will see what contemporary, effective letters and emails in German look like today: clearly designed and precisely formulated. They are recipient-orientated, easy to understand and free of dusty phrases and law firm expressions.
- What makes a good letter or email today? Which new rules apply today and which formulations are up-to-date?
- Which German DIN standards apply?
- How do you formulate a rejection or cancellation in such a way that it is received as positively as possible?
Seminar variants for industries and target groups:
- Email and letter training for property management and property management
- E-mails and letters in commercial law firms
- Modern emails and letters in medical and dental practices
- Email and letter training for architecture firms and construction companies
- Workshop: Effective, modern templates and text modules for emails, letters, chat and tickets
- IT customer service, hotline & support: professional, clear and effective emails, tickets and chats
In-house seminars with content tailored to your needs:
In-house seminars with content tailored to your needs:
In-house seminars with content tailored to your needs:
Preparation
- Participants fill out a password-protected expectations questionnaire online before the seminar. I use the results to summarise the exact seminar content and the course of the seminar.</li
- Participants provide emails and letters from their own practice and the answers to these for preliminary analysis.
Contents of the business writing course for emails & letters in German
- The basic principles for contemporary letter and email style in German
- What you must avoid today in German letters & emails – and why: replace outdated (e.g. ‘zur Verfügung stehen’), incorrect (e.g. ‘Beiliegend sende ich Ihnen’), superfluous (‘bezugnehmend’) or unfavourable formulations with flawless and contemporary ones
- Write clear, targeted and precise: correctly and clearly structured letters and emails
- Sensible structuring and optimal argumentation
- Higher chances of a response: simple means for more and better feedback, especially to emails
- Complaint management and complaint handling: Positive, appreciative and not instructive wording
- If required: creating template templates for frequent areas of use
- Writing formally correct: Know and apply specifications and standards in German letters and emails (DIN 5008)
- Optimising letters, emails and templates of the participants
- Optional: Structuring, copywriting, formulating and planning with the support of artificial intelligence (AI) such as ChatGPT, Copilot, Gemini, Claude, Perplexity, Tips and tricks for meaningful use - create prompts in a targeted and accurate manner, recognise and correct incorrect formulations or incorrect results from AI
FAQ – Seminar, Training, Workshop: Professional German Business Letters and E-Mails – Modern and Customer-Focussed Letters and E-Mails in German
What is the aim of the course?
You write modern, professional emails and letters in German – clearly, courteously, and tailored to your recipients. You avoid outdated phrases and improve your tone, structure, and effectiveness – also in complaints and customer communication.
Who is this course for?
For anyone writing in German at work: in customer service, administration, sales, HR, project coordination, assistance roles, or leadership. Also for insurance, financial services, IT support, consulting, or real estate sectors.
What topics does the course cover?
You’ll learn to eliminate outdated language, write clearly and purposefully, structure business emails and letters effectively, respond to complaints with empathy, and follow German standards (DIN 5008). Optionally, we include tools like ChatGPT, Copilot or Perplexity.
What is the difference between open and in-house courses?
Open courses offer exchange with professionals from other industries. In-house courses are tailored to your team’s texts, goals and communication challenges – with maximum relevance and practical benefit.
How practical is the course?
Completely hands-on: you work with your own texts, receive direct feedback, and train with authentic writing scenarios – for instant implementation and professional improvement.
Can the course be adapted to our company and target audience?
Yes. In in-house formats, we focus on your industry, customer groups, and use cases – e.g. complaint handling, customer contact, IT support, finance, real estate, consulting. Request your quote here or via email to [email protected].
Is the course worth it?
Yes. You save time, write more clearly, reduce misunderstandings, and make your business communication more effective – both internally and externally. You also receive personal feedback and actionable suggestions for your writing.
How do you gather expectations beforehand?
You fill out a short online questionnaire and optionally submit writing examples – so we can prepare precisely for your needs and create relevant content for your context.
What’s the ideal group size for in-house courses?
Best results with 6 to 10 participants. Larger groups are possible for keynotes or compact formats. We tailor the structure and length accordingly.
What materials will I receive?
You get a visual summary of the course, exercises, a professional handbook, quick-reference guides (A5 format), checklists, and your course results in editable Word format.
Is the course available online as well?
Yes. All in-house courses are also available as live online sessions via MS Teams, Webex or your platform – with full content and personal guidance.
How long is the course? What formats are available?
Live online or on-site: 1 day or 2 × 0.5 days. In-house intensive: 2 compact days or spaced across 2–6 weeks. Compact sessions: 0.5 or 0.75 day. Keynotes: 60 to 120 minutes. Open online seminars: 1 day, shorter with only 1–2 participants.
Seminar documents, manual, reference cards and service for your time management seminar
- Detailed seminar manual or seminar documents with exercises. Seminar documents with exercises,
- Short reference card in DIN A5 format for a quick overview,
- Additional material and PDF photo protocol by email,
- Support after the time management training: Simply by email or via the knowledge blog - participants can also ask questions and request tips after the seminar.
Your communications skills trainer:
Uwe Freund: Communication trainer, coach, text optimiser. Uwe Freund has been supporting companies since 1989 as a communication trainer, speaker, coach and consultant for business writing skills and complaint management by letter, email, chat and social media as well as time management, telephone dialogue and presentation.
He advises companies in German-speaking countries on the redesign of written and verbal communication as well as the concrete implementation through text optimisation of templates, building blocks and templates. His industry expertise focuses on financial services, insurance, law firms and law firms, automotive, IT and software, clothing/fashion. Uwe Freund lives in Munich.
- Studies: Politics, German Studies and Psychology in Frankfurt am Main and Munich - Degree: M. A. (Magister/Master)
- Qualifications: Certified coach based on transactional analysis; further training: Gestalt, NLP, TCI, conflict management, group dynamics, physiology and sports training methodology, energetic psychology (MPC), INSIGHTS MDI (accredited counsellor), Lumina Spark (accredited counsellor)
- Seminar languages: German, English
- Seminar topics: Written communication and business writing such as letters and emails, live chat, professional formulation and copywriting, telephone dialogue, customer service and complaint management, time management and productivity, pyramid style presentations, presentation, facilitation
- Memberships: BJV Bayerischer Journalistenverband / German Journalists' Association, DIN Deutsches Institut für Normung e. V. / German Standardisation Organisation (member of the working committee "Text and information processing for office applications")
Your communications skills trainer:
Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.
After his certification, he worked as a trainer in New Zealand, Japan, France and England and now lives and works as a communication trainer in the Munich area.
For more than 25 years he has been supporting companies, individuals and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.
Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.
- Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
- Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in written communication skills in English
- Seminar languages: English, German, French
