Training course, seminar: Conflict management and communication in difficult situations
Recognising, dealing with and resolving conflicts – internally within the team and externally with customers.
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Conflicts can arise wherever people come together with their different values, self-images, goals, needs, wishes and options for action – and problems often arise because people want to avoid the conflict.
In the seminar, participants become aware of their own views and approaches to conflicts and learn effective, constructive tools to resolve conflicts with customers, suppliers, colleagues and teams.
In-house seminars with content tailored to your needs:
In-house seminars with content tailored to your needs:
Objectives of the seminar: Participants learn how to prevent conflicts and how to constructively address and resolve necessary conflicts. They reflect on and optimise their own conflict behaviour.
Preparation
- Participants fill out a password-protected expectations questionnaire online before the training. I use the results to put together the exact seminar content and the course of the training.
- Participants receive preparation material with analysis tools and core strategies before the training. It serves to set the mood for the seminar. In a personal development plan, the participants assess which points they particularly want to work on in the seminar.
Seminar content
- Recognising and evaluating conflicts
- Consciously perceiving attitudes and team roles
- Knowing your own conflict style: Styles of conflict handling, self-image/image of others
- Rhetoric in conflicts – formulate goal-oriented and de-escalating: Questioning techniques and types of questions
- Finding the right approach to the conflict partner: Ego states and transactional analysis (TA)
- Formulating requests for change in an appreciative way in the optimised 4-step model of non-violent communication (Rosenberg)
- Developing formulations and strategies for practical topics with detailed discussion, with video recording if required
- Optional: Structuring, copywriting, formulating and planning with the support of artificial intelligence (AI) such as ChatGPT, Copilot, Gemini, Claude, Perplexity, Tips and tricks for meaningful use - create prompts in a targeted and accurate manner, recognise and correct incorrect formulations or incorrect results from AI
Manual, reference cards and service for the seminar
- Detailed seminar manual or seminar documents with exercises. Seminar documents with exercises,
- Short reference cards in DIN A5 format for a quick overview,
- Additional material and PDF photo protocol by email,
- Support after the seminar: simply by email or via the knowledge blog - ask questions at any time after the seminar and receive tips by email.
Your communications skills trainer:
Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.
After his certification, he worked as a trainer in New Zealand, Japan, France, and England and now lives and works as a communication trainer in the Munich area.
For more than 25 years he has been supporting companies, individuals, and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.
Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.
- Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
- Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in communication skills in English
- Seminar languages: English, German, French