Training course, seminar: Basics of communication and speech
Reflect on your own communication behaviour and plan conversations using various well-established models and techniques.
Familiarity with the basic rules of communication enables you to successfully achieve your individual goals and steer conversations. Participants learn about the key factors influencing communication and how they can identify and apply these deliberately in conversations: attitudes, body language, mindset, speech and dealing with blockages. They reflect on their own communication behaviour and plan conversations using various well-established models and techniques.
Success is essentially a matter of being able to communicate properly. Only those who can conduct their conversations constructively and fairly will achieve the short, medium and long-term goals they have set themselves yet still remain open to new ideas, influences and impulses.
Seminar objectives: Participants learn how to recognise the factors that significantly influence communication, identify them during a conversation, and apply them selectively.
In-house seminars with content tailored to your needs:
In-house seminars with content tailored to your needs:
Duration: 1–2 days, e.g. 9 am to 4 pm
Content
- Understand and being understood – what are the most important factors for successful communication?
- Models for speech and conducting conversations in practical use, e.g. the Four Ears model (the message square, four levels of a message), active listening
- Recognising the personal mindset of a discussion partner and taking account of it in the conversation
- Non-verbal communication: Body language – signals and aids to understanding
- Effective language – communicating clear and explicitly
- Questioning techniques and dealing with killer phrases or other blockages in a dialogue
- Appropriate and expedient forms of behaviour in a dialogue (transaction analysis)
- How we see ourselves and how others see us – constructive feedback and how to avoid typical pitfalls
- Formulating desires for change in a respectful yet deliberate manner
Handbook, quick reference cards and seminar service
- Detailed seminar handbook and handouts with exercises
- A5 quick reference cards as a brief summary
- Supplementary material and photographic minutes by email
- Support after the seminar: simply by email or using the Knowledge Blog – participants are welcome to ask questions and request tips after the seminar
Seminar documents, manual, reference cards and service for your time management seminar
- Detailed seminar manual or seminar documents with exercises. Seminar documents with exercises,
- Short reference card in DIN A5 format for a quick overview,
- Additional material and PDF photo protocol by email,
- Support after the time management training: Simply by email or via the knowledge blog - participants can also ask questions and request tips after the seminar.
Your communications skills trainer:
Uwe Freund: Communication trainer, coach, text optimiser. Uwe Freund has been supporting companies since 1989 as a communication trainer, speaker, coach and consultant for business writing skills and complaint management by letter, email, chat and social media as well as time management, telephone dialogue and presentation.
He advises companies in German-speaking countries on the redesign of written and verbal communication as well as the concrete implementation through text optimisation of templates, building blocks and templates. His industry expertise focuses on financial services, insurance, law firms and law firms, automotive, IT and software, clothing/fashion. Uwe Freund lives in Munich.
- Studies: Politics, German Studies and Psychology in Frankfurt am Main and Munich - Degree: M. A. (Magister/Master)
- Qualifications: Certified coach based on transactional analysis; further training: Gestalt, NLP, TCI, conflict management, group dynamics, physiology and sports training methodology, energetic psychology (MPC), INSIGHTS MDI (accredited counsellor), Lumina Spark (accredited counsellor)
- Seminar languages: German, English
- Seminar topics: Written communication and business writing such as letters and emails, live chat, professional formulation and copywriting, telephone dialogue, customer service and complaint management, time management and productivity, pyramid style presentations, presentation, facilitation
- Memberships: BJV Bayerischer Journalistenverband / German Journalists' Association, DIN Deutsches Institut für Normung e. V. / German Standardisation Organisation (member of the working committee "Text and information processing for office applications")
Your communications skills trainer:
Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.
After his certification, he worked as a trainer in New Zealand, Japan, France and England and now lives and works as a communication trainer in the Munich area.
For more than 25 years he has been supporting companies, individuals and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.
Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.
- Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
- Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in written communication skills in English
- Seminar languages: English, German, French