Familiarity with the basic rules of communication enables you to successfully achieve your individual goals and steer conversations. Participants learn about the key factors influencing communication and how they can identify and apply these deliberately in conversations: attitudes, body language, mindset, speech and dealing with blockages. They reflect on their own communication behaviour and plan conversations using various well-established models and techniques.

Success is essentially a matter of being able to communicate properly. Only those who can conduct their conversations constructively and fairly will achieve the short, medium and long-term goals they have set themselves yet still remain open to new ideas, influences and impulses.

Seminar objectives: Participants learn how to recognise the factors that significantly influence communication, identify them during a conversation, and apply them selectively.

Duration: 1–2 days, e.g. 9 am to 4 pm

Content

• Understand and being understood – what are the most important factors for successful communication?
• Models for speech and conducting conversations in practical use, e.g. the Four Ears model (the message square, four levels of a message), active listening
• Recognising the personal mindset of a discussion partner and taking account of it in the conversation
• Non-verbal communication: Body language – signals and aids to understanding
• Effective language – communicating clear and explicitly
• Questioning techniques and dealing with killer phrases or other blockages in a dialogue
• Appropriate and expedient forms of behaviour in a dialogue (transaction analysis)
• How we see ourselves and how others see us – constructive feedback and how to avoid typical pitfalls
• Formulating desires for change in a respectful yet deliberate manner