Communication Training courses, Seminars, Workshops
Inspiring communication training for sustainable success.
Face-to-face & online seminars: business writing . modern emails . handling complaints. formulating . communicating . telephoning . presenting . organising . optimising texts
We will support you in optimising your communication skills and creating a productive, appreciative working atmosphere. We offer customised seminars and training courses that teach effective techniques for clear, professional written and verbal communication. You will learn the tools and techniques to resolve conflicts constructively and realise your full potential – personally, in a team and with customers.
The content, structure and approach of your in-house seminar will be tailored precisely to your requirements and objectives:
- The programme and content are precisely aligned with your current situation analysis and objectives.
- Participants receive an expectations questionnaire and, if required, material for preparation or pre-work.
- I compile the seminar documents, materials and exercises specifically based on the content and in-depth objectives.
- Participants will receive the results of their work by e-mail on the day of the seminar
In-house seminars with content tailored to your needs:
In-house seminars with content tailored to your needs:
Face-to-face seminars and live online seminars: Communication training tailored to your needs
- Professional: Many years of practical and seminar experience ensure knowledge transfer and sustainability.
- Intensive practical relevance: Work on your own practical examples with individual tips and analyses
- Up-to-date, well-founded content: All information backed up by research and studies from communication and linguistics as well as from numerous projects, particularly in marketing, sales and public relations
- Targeted learning methodology: Open learning atmosphere and exercises for different learning types with consistent visualisation – the individual strengths of the participants are the starting point for changes and improvements.
- Customised format: Formats tailored precisely to your needs: seminar/training, workshop, intensive training, impulse seminar and lecture, live online training, webinars, individual coaching, small group coaching, blended learning
Professional training courses, seminars, workshops and coaching to meet the needs of daily work
- Realistic business situations: Working with individual examples and exercises.
- Targeted learning methodologies: Exercises for different learning types with ongoing visualisation – individual strengths are the basis for optimisation and improvement.
- Up-to-date, validated content: all facts and information assured by research and studies from communication science and projects in Marketing, Sales and Public Relations.
- Bespoke course content preparation: by preliminary talks and online expectation questionnaires.
Seminars as an in-house training program
- In-house training with tailor made concept and format
- Basic and intensive seminars: Correspondence Training, Complaint Management, Dialogue Training Telephone, Dialogue Training Live Chat, Presentation Training, 1 to 1 Coaching
Handbook, quick reference cards and seminar service
- Detailed seminar handbook and handouts with exercises
- A5 quick reference cards as a brief summary
- Supplementary material and photographic minutes by email
- Support after the seminar: simply by email or using the knowledge blog – participants are welcome to ask questions and request tips after the seminar
Seminar documents, manual, reference cards and service for your time management seminar
- Detailed seminar manual or seminar documents with exercises. Seminar documents with exercises,
- Short reference card in DIN A5 format for a quick overview,
- Additional material and PDF photo protocol by email,
- Support after the time management training: Simply by email or via the knowledge blog - participants can also ask questions and request tips after the seminar.
Your communications skills trainer:
Uwe Freund: Communication trainer, coach, text optimiser. Uwe Freund has been supporting companies since 1989 as a communication trainer, speaker, coach and consultant for business writing skills and complaint management by letter, email, chat and social media as well as time management, telephone dialogue and presentation.
He advises companies in German-speaking countries on the redesign of written and verbal communication as well as the concrete implementation through text optimisation of templates, building blocks and templates. His industry expertise focuses on financial services, insurance, law firms and law firms, automotive, IT and software, clothing/fashion. Uwe Freund lives in Munich.
- Studies: Politics, German Studies and Psychology in Frankfurt am Main and Munich - Degree: M. A. (Magister/Master)
- Qualifications: Certified coach based on transactional analysis; further training: Gestalt, NLP, TCI, conflict management, group dynamics, physiology and sports training methodology, energetic psychology (MPC), INSIGHTS MDI (accredited counsellor), Lumina Spark (accredited counsellor)
- Seminar languages: German, English
- Seminar topics: Written communication and business writing such as letters and emails, live chat, professional formulation and copywriting, telephone dialogue, customer service and complaint management, time management and productivity, pyramid style presentations, presentation, facilitation
- Memberships: BJV Bayerischer Journalistenverband / German Journalists' Association, DIN Deutsches Institut für Normung e. V. / German Standardisation Organisation (member of the working committee "Text and information processing for office applications")
Your communications skills trainer:
Cameron Paul studied German, French and Japanese in New Zealand. During his master's degree, he specialised in translation into his native language, English.
After his certification, he worked as a trainer in New Zealand, Japan, France and England and now lives and works as a communication trainer in the Munich area.
For more than 25 years he has been supporting companies, individuals and groups as a trainer, coach and mediator on topics such as professional communication, conflict management, group dynamics and decision-making processes.
Particular areas of expertise include the automotive industry (technology and management development), the chemical industry (diagnostics, biochemistry and silicone technology), lighting and electronics, software development for safety systems, psychology and psychotherapy, group leadership.
- Qualifications: Master (M. A.) in French Literature and Translation; Bachelor (B. A.) in German, French and Japanese; Numerous advanced training courses in the areas of training, group dynamics and personal development
- Activities: Communication trainer, coach and mediator, Psychological counsellor, Training in written communication skills in English
- Seminar languages: English, German, French