Communication skills training: seminars, training courses, coaching and workshops

Professional training courses, seminars, workshops and coaching to meet the needs of daily work

• Realistic business situations: Working with individual examples and exercises.
• Targeted learning methodologies: Exercises for different learning types with ongoing visualisation – individual strengths are basis for optimisation and improvement.
• Up-to-date, validated content: all facts and information assured by research and studies from communication science and projects in Marketing, Sales and Public Relations.
• Bespoke course content preparation: by preliminary talks and online expectation questionnaires.

Seminars as an in-house training program

• Inhouse training with tailormade concept and format
• Basic and intensive seminars: Correspondence Training, Complaint Management, Dialogue Training Telephone, Dialogue Training Live Chat, Presentation Training, 1 to 1 Coaching

Handbook, quick reference cards and seminar service

• Detailed seminar handbook and handouts with exercises
• A5 quick reference cards as a brief summary
• Supplementary material and photographic minutes by email
• Support after the seminar: simply by email or using the knowledge blog – participants are welcome to ask questions and request tips after the seminar

Please request a personal quote for your in-house training course:

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Training topic:Please send me a quote for the following in-house training courses:

Modern and effective letters and emailsBusiness letters and emails - intensive courseComplaint managementActive time management with OutlookTime management and self-managementPresentation skills training/coachingFacilitation skills trainingHosting and facilitating effective meetingsProfessional writing in English reportsComplex issues in a nutshell – how to formulate conciselyTelephone training courseLive chat service trainingBasics of communication and speechOther (please specify in "Annotations/special requests")

Desired time frame or appointment for your in-house training course:When should your training course take place?

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Course language/-s

EnglishGerman

Number of participants

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Type of event

1 day training course2 days training courseCoachingTeam trainingRefresherSpeech

Salutation

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First name

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Surname

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Company

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Address

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Street/PO Box

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City

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Postal code

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E-mail address

email

Phone number incl. country code

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Copy optimisationPlease send us additional information on your copy optimisation services. Types of documents we need to have optimised are:

LettersEmailsTemplatesCanned messagesReportsQuotesMinutesHandbooksOthers (please specify)

Annotations/special requestsOffer should consider in particular:

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Request in-house training

Business letters and emails, customer service:

☐ Modern and effective letters and emails
☐ Letters and emails – intensive course
☐ Complaint management
☐ Telephone training course
☐ Dialogue training: Live chat service

Time management and self-management:

☐ Active time management with Outlook
☐ Time management and office organisation

Copy writing:

☐ Complex issues in a nutshell – how to formulate concisely, compact and focussed
☐ Professional writing in English reports
☐ Basics of communication and speech
☐ New German spelling and DIN 5008

Presentation, facilitation, meetings, intercultural:

☐ Presentation skills training
☐ Individual presentation skills coaching
☐ Hosting and facilitating effective meetings
☐ Managing team conflicts
☐ International negotiations and meetings
☐ Working with international partners: developing cultural awareness
☐ Successful intercultural collaboration
☐ Communication models for effective communication
☐ Assertive, non-aggressive communication
☐ Basics of communication and speech