Communication skills training: seminars, training courses, coaching and workshops

Professional training courses, seminars, workshops and coaching to meet the needs of daily work

• Realistic business situations: Working with individual examples and exercises.
• Targeted learning methodologies: Exercises for different learning types with ongoing visualisation – individual strengths are basis for optimisation and improvement.
• Up-to-date, validated content: all facts and information assured by research and studies from communication science and projects in Marketing, Sales and Public Relations.
• Bespoke course content preparation: by preliminary talks and online expectation questionnaires.

Seminars as an in-house training program

• Inhouse training with tailormade concept and format
• Basic and intensive seminars: Correspondence Training, Complaint Management, Dialogue Training Telephone, Dialogue Training Live Chat, Presentation Training, 1 to 1 Coaching

Handbook, quick reference cards and seminar service

• Detailed seminar handbook and handouts with exercises
• A5 quick reference cards as a brief summary
• Supplementary material and photographic minutes by email
• Support after the seminar: simply by email or using the knowledge blog – participants are welcome to ask questions and request tips after the seminar