Tel. 089 26011788 info@uwefreund.com
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Successful, modern letters and emails - Responding to customer complaints

Letter and email writing - Customer service

We are a digital marketing agency focused on creative and results-driven solutions for companies ranging from start-ups to Fortune 1,000.

How to prioritise effectively and organise yourself and your tasks

Time management and productivity

We are a digital marketing agency focused on creative and results-driven solutions for companies ranging from start-ups to Fortune 1,000.

How to improve your personal and professional impact

Professional copy writing

We are a digital marketing agency focused on creative and results-driven solutions for companies ranging from start-ups to Fortune 1,000.

How to deliver perfect presentations and communicate successfully

Presentation and facilitation skills

We are a digital marketing agency focused on creative and results-driven solutions for companies ranging from start-ups to Fortune 1,000.

Perfect letters, emails, templates, boilerplates and presentations

Professional copy optimisation

We are a digital marketing agency focused on creative and results-driven solutions for companies ranging from start-ups to Fortune 1,000.

How to write successful, modern letters and emails

Letter and email writing - Complaint management

We are a digital marketing agency focused on creative and results-driven solutions for companies ranging from start-ups to Fortune 1,000.

Communication skills training: seminars, training courses, coaching and workshops

Professional training courses, seminars, workshops and coaching to meet the needs of daily work

  • Realistic business situations: Working with individual examples and exercises.
  • Targeted learning methodologies: Exercises for different learning types with ongoing visualisation – individual strengths are basis for optimisation and improvement.
  • Up-to-date, validated content: all facts and information assured by research and studies from communication science and projects in Marketing, Sales and Public Relations.
  • Bespoke course content preparation: by preliminary talks and online expectation questionnaires.

Seminars as an in-house training program

  • Inhouse training with tailormade concept and format
  • Basic and intensive seminars: Correspondence Training, Complaint Management, Dialogue Training Telephone, Dialogue Training Live Chat, Presentation Training, 1 to 1 Coaching

Handbook, quick reference cards and seminar service

  • Detailed seminar handbook and handouts with exercises
  • A5 quick reference cards as a brief summary
  • Supplementary material and photographic minutes by email
  • Support after the seminar: simply by email or using the knowledge blog – participants are welcome to ask questions and request tips after the seminar

Please request a personal quote for your in-house training course:

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uwe freund communications

communication training courses
coaching | copywriting

Eduard-Schmid-Str. 29
81541 Munich | Germany

Phone +49 89 26011788
Mobile +49 172 8507764
Fax +49 89 26011789

Web www.uwefreund.com/en
E-mail info@uwefreund.com

© 2018 uwe freund communications | www.uwefreundcommunications.com