Professional training courses, seminars, workshops and coaching to meet the needs of daily work
- Realistic business situations: Working with individual examples and exercises.
- Targeted learning methodologies: Exercises for different learning types with ongoing visualisation – individual strengths are basis for optimisation and improvement.
- Up-to-date, validated content: all facts and information assured by research and studies from communication science and projects in Marketing, Sales and Public Relations.
- Bespoke course content preparation: by preliminary talks and online expectation questionnaires.
Seminars as an in-house training program
- Inhouse training with tailormade concept and format
- Basic and intensive seminars: Correspondence Training, Complaint Management, Dialogue Training Telephone, Dialogue Training Live Chat, Presentation Training, 1 to 1 Coaching
Handbook, quick reference cards and seminar service
- Detailed seminar handbook and handouts with exercises
- A5 quick reference cards as a brief summary
- Supplementary material and photographic minutes by email
- Support after the seminar: simply by email or using the knowledge blog – participants are welcome to ask questions and request tips after the seminar
Please request a personal quote for your in-house training course:
Business letters and emails, customer service:
☐ Modern and effective letters and emails
☐ Letters and emails – intensive course
☐ Complaint management
☐ Telephone training course
☐ Dialogue training: Live chat service
Time management and self-management:
☐ Active time management with Outlook
☐ Time management and office organisation
Presentation, facilitation, meetings, intercultural:
☐ Presentation skills training
☐ Individual presentation skills coaching
☐ Hosting and facilitating effective meetings
☐ Managing team conflicts
☐ International negotiations and meetings
☐ Working with international partners: developing cultural awareness
☐ Successful intercultural collaboration
☐ Communication models for effective communication
☐ Assertive, non-aggressive communication
☐ Basics of communication and speech
uwe freund communications
communication training courses
coaching | copywriting
Eduard-Schmid-Str. 29
81541 Munich | Germany
Phone +49 89 26011788
Mobile +49 172 8507764
Fax +49 89 26011789
Web www.uwefreund.com/en
E-mail info@uwefreund.com
© 2019 uwe freund communications | www.uwefreundcommunications.com