Communication training: seminars, workshops, coaching

Inspiring communication training for sustainable success.

Face-to-face & online seminars:  business writing . modern emails . handling complaints. formulating . communicating . telephoning . presenting . organising . optimising texts

We will support you in optimising your communication skills and creating a productive, appreciative working atmosphere. We offer customised seminars and training courses that teach effective techniques for clear, professional written and verbal communication. You will learn the tools and techniques to resolve conflicts constructively and realise your full potential – personally, in a team and with customers.

The content, structure and approach of your in-house seminar will be tailored precisely to your requirements and objectives:

  • The programme and content are precisely aligned with your current situation analysis and objectives.
  • Participants receive an expectations questionnaire and, if required, material for preparation or pre-work.
  • I compile the seminar documents, materials and exercises specifically based on the content and in-depth objectives.
  • Participants will receive the results of their work by e-mail on the day of the seminar

Face-to-face seminars and live online seminars: Communication training tailored to your needs

  • Professional: Many years of practical and seminar experience ensure knowledge transfer and sustainability.
  • Intensive practical relevance: Work on your own practical examples with individual tips and analyses
  • Up-to-date, well-founded content: All information backed up by research and studies from communication and linguistics as well as from numerous projects, particularly in marketing, sales and public relations
  • Targeted learning methodology: Open learning atmosphere and exercises for different learning types with consistent visualisation – the individual strengths of the participants are the starting point for changes and improvements.
  • Customised format: Formats tailored precisely to your needs: seminar/training, workshop, intensive training, impulse seminar and lecture, live online training, webinars, individual coaching, small group coaching, blended learning 

Professional seminars, workshops and coaching to meet the needs of daily work

  • Realistic business situations: Working with individual examples and exercises.
  • Targeted learning methodologies: Exercises for different learning types with ongoing visualisation – individual strengths are basis for optimisation and improvement.
  • Up-to-date, validated content: all facts and information assured by research and studies from communication science and projects in Marketing, Sales and Public Relations.
  • Bespoke course content preparation: by preliminary talks and online expectation questionnaires.

Seminars as an in-house training program

  • Inhouse training with tailormade concept and format
  • Basic and intensive seminars: Correspondence Training, Complaint Management, Dialogue Training Telephone, Dialogue Training Live Chat, Presentation Training, 1 to 1 Coaching

Handbook, quick reference cards and seminar service

  • Detailed seminar handbook and handouts with exercises
  • A5 quick reference cards as a brief summary
  • Supplementary material and photographic minutes by email
  • Support after the seminar: simply by email or using the knowledge blog – participants are welcome to ask questions and request tips after the seminar

 

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